This is just a rant post to get it off my mind. No names will be mentioned. So I recently discovered a tech company was relying solely on volunteers to develop part of their product and were unable to provide support The volunteers didn’t realise that tech support for the code was basically customer support. Everyone’s response was “this is OSS” as that excused a company having zero employees supporting a part of their product.
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So last night I managed to get myself into a twitter fight that I think brings up an important aspect of software development and highlights two different mindsets within the software development world. So here I will try to explain my position and theirs in a better format than 280 characters and while it’s not 3am. Quick Breakdown of the Fight The Twitter fight was over the idea that there are some bugs found by QA in code that has been in production for years and has never happened to another person ever and these bugs aren’t worth fixing.