OSS Is Not an Excuse for Poor Business Practices
This is just a rant post to get it off my mind. No names will be mentioned.
So I recently discovered a tech company was relying solely on volunteers to develop part of their product and were unable to provide support The volunteers didn’t realise that tech support for the code was basically customer support. Everyone’s response was “this is OSS” as that excused a company having zero employees supporting a part of their product.